Exchange & Return

We want you to be satisfied with your purchase from Era of Siya. If you have an issue with an item, please contact our customer care team promptly after delivery with your order details.

Eligibility

Exchange or return requests are reviewed based on the condition of the item, the nature of the request, product eligibility, and applicable law. To be considered, an item should generally be unused, unworn, unwashed, unaltered, and returned with its original tags, packaging, and accessories, where supplied.

How to Request an Exchange or Return

Email eraofsiya@gmail.com with your order number, the item concerned, and the reason for the request. For a damaged, defective, or incorrect item, please also include clear photographs or other relevant details. Our team will review the request and share the next steps if it is eligible.

Items That May Not Be Eligible

Items that have been used, worn, washed, altered, damaged after delivery, or returned without original tags or packaging may not be accepted. Products marked as final sale or otherwise stated to be non-returnable at the time of purchase may also be excluded, except where a return or remedy is required by applicable law.

Exchange

Approved exchanges are subject to stock availability. If the requested replacement is unavailable, our team will advise you of the available alternatives.

Return & Refund

If a return is approved, the item will be checked after it is received. Any eligible refund will be processed using an appropriate method after inspection and approval. The time taken for a completed refund to appear may vary depending on the payment provider or bank.

Return Shipping

Return shipping arrangements and any applicable charges depend on the reason for the return and the circumstances of the order. If an item was supplied incorrectly or is confirmed to be defective or damaged on arrival, we will review the appropriate resolution with you.

Important

Please do not send an item back without first contacting customer care, as unapproved returns may not be accepted or processed.

Customer Care

For exchange or return assistance, email us at eraofsiya@gmail.com with your order number.